Privacy Policy

Last updated: March 2026

1. Introduction

YU ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our laundry services and mobile application.

Company: YU Laundry
TIN (VOEN): 1309654892
Legal Address: Baku, Yasamal district, Inshaatchilar ave. 60a

2. Information We Collect

We may collect the following information:

  • Full name, phone number, and email address
  • Delivery address
  • Order history and service preferences
  • Device information and app usage data

3. Payment Data & Card Information

YU does not store, process, or have access to your credit/debit card information. All payment transactions are processed through certified third-party payment providers that comply with PCI DSS (Payment Card Industry Data Security Standard). Your card details are encrypted and handled exclusively by the payment provider.

4. How We Use Your Information

  • To provide and improve our laundry services
  • To process and deliver your orders
  • To communicate with you about your orders and services
  • To send promotional offers (with your consent)
  • To comply with legal obligations

5. Data Security

We use industry-standard security measures including TLS 1.2+ encryption to protect your data during transmission. Our platform is secured with SSL/TLS certificates, and we regularly review our security practices to ensure your information remains safe.

6. Data Sharing

We do not sell your personal data to third parties. We may share your information only with:

  • Our delivery partners (to fulfill your orders)
  • Payment processors (to handle transactions)
  • Law enforcement (when required by law)

7. Your Rights

You have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Withdraw consent for promotional communications

8. Contact Us

If you have questions about this Privacy Policy, please contact us:

Phone: +994 55 646 04 84
Email: info@yuapp.az
Address: Baku, Yasamal district, Inshaatchilar ave. 60a